Privacy policy

PRIVACY POLICY

Effective Date: 11.03.2026

This Privacy Policy explains how AE Harpham Pty Ltd, trading as Printebebe (“Printebebe”, “we”, “us” or “our”), collects, uses, discloses and protects your personal information when you visit, use or make a purchase from www.printebebe.com.

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

1. Who we are

Printebebe is a trading name of AE Harpham Pty Ltd.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.

2. What personal information we collect

We may collect personal information that you provide directly to us, including:

• your name

• billing address

• shipping address

• email address

• phone number

• order details

• purchase history

• payment-related information

• any information you provide when contacting us

We may also automatically collect certain information about your device and how you interact with our website, including:

• IP address

• browser type

• device type

• operating system

• website usage information

• pages viewed

• referring websites

• approximate location information

3. How we collect your personal information

We collect personal information when you:

• place an order

• create an account

• subscribe to our email marketing

• contact us with an enquiry

• submit a form through our website

• browse our website

• interact with our advertising or marketing communications

We may collect this information directly from you or automatically through cookies, pixels, analytics tools and similar technologies.

4. Why we collect and use your personal information

We may use your personal information to:

• process and fulfil your orders

• arrange shipping, delivery, returns, exchanges and store credits

• communicate with you about your order or enquiry

• provide customer service and support

• operate, maintain and improve our website

• personalise your shopping experience

• conduct analytics and better understand how customers use our website

• send marketing communications where you have subscribed or where otherwise permitted by law

• detect, investigate and prevent fraud, security issues or unlawful activity

• comply with legal and regulatory obligations

5. Marketing communications

If you subscribe to our mailing list or otherwise consent, we may send you marketing communications about new arrivals, product launches, promotions and updates from Printebebe.

You can unsubscribe from marketing emails at any time by:

• clicking the unsubscribe link in any marketing email, or

• contacting us at info@printebebe.com

We may use platforms such as Klaviyo, Google Ads and Meta to help deliver and measure our marketing campaigns.

6. Shopify platform and payment processing

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Your information may be stored through Shopify’s data storage, databases and general application on secure servers protected by appropriate safeguards.

When you make a purchase, payment information is processed securely through Shopify and its payment service providers in accordance with applicable security standards, including PCI-DSS requirements. We do not store full credit card details on our own systems.

7. Third parties we share information with

We may disclose your personal information to trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Shopify for website and e-commerce platform services

• payment gateways and payment processors

• shipping, delivery and fulfilment providers

• Klaviyo for email marketing and customer communication

• Meta for advertising, retargeting and analytics

• Google Ads and related Google services for advertising and analytics

• IT, fraud prevention, security and website support providers

• professional advisers where reasonably required

• government, regulatory or law enforcement bodies where required by law

We only share information reasonably necessary for those third parties to perform their services.

8. Cookies, pixels and analytics technologies

Our website uses cookies, pixels and similar technologies to improve functionality, remember your preferences, understand website traffic and support our marketing efforts.

These technologies may be used to:

• keep items in your cart

• remember browsing preferences

• understand how visitors use our website

• measure the effectiveness of our advertising

• provide more relevant advertising on third-party platforms

We may use technologies and services including:

• Shopify cookies

• Google Analytics

• Google Ads tracking

• Meta Pixel

• Klaviyo tracking tools

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Overseas disclosure

Some of the third-party service providers we use may store or process personal information outside Australia, including in countries such as the United States or other jurisdictions in which their systems or service providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled securely and in a manner consistent with applicable privacy laws.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, restricted access controls, encryption and the use of reputable service providers.

However, no method of transmitting information over the internet or storing information electronically is completely secure, so we cannot guarantee absolute security.

11. Retention of personal information

We retain personal information for as long as reasonably necessary to:

• provide our products and services

• manage our relationship with you

• comply with legal, tax, accounting and regulatory obligations

• resolve disputes

• enforce our agreements

When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it.

12. Access and correction

You may request access to the personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

13. Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, you may contact us to make a complaint.

We will consider your complaint and respond within a reasonable period.

14. Children

Our website is not directed to children. By using this website, you confirm that you are of legal age in your place of residence or are using the website with the involvement of a parent or guardian.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations.

Any updated version will be posted on this page and will take effect from the date of publication.

16. Contact details

If you would like to access or correct your personal information, make a complaint, or ask a question about this Privacy Policy, please contact us:

AE Harpham Pty Ltd trading as Printebebe
Email: info@printebebe.com