Refund policy
Printebebe Returns & Exchanges (Australia Only)
We hope you love your Printebebe pieces, but if something isn't quite right, eligible full-priced items can be returned for a refund or store credit within 30 days of placing your order. Please read the full policy before requesting a return.
Eligibility for Returns
To qualify, your item must meet all of the following:
- The item is full-priced (no sale or discounted styles)
- The return is requested within 30 days of your order date
- The item is in original, unworn condition with no marks, odours or damage
- All tags and any hygiene stickers are attached
- The item has not been washed, altered or used
- The order was delivered within Australia
Items Not Eligible for Return
The following are final sale and cannot be returned, exchanged or refunded:
- International orders (outside Australia)
- Sale or discounted items
- Swimwear (for hygiene reasons)
- Gift cards
- Original shipping fees
What You Will Receive
Approved returns can be issued as either:
- A full refund of the item price to your original payment method (any shipping you paid is not refunded), or
- A Printebebe store credit as a digital gift card — no expiry, redeemable on any full-priced product
Let us know your preference when you request your return. Refunds and credits are issued once your item has been received and inspected.
How to Return
Returning with us is simple:
- Log into your account, open the relevant order and select Request return — or email us at returns@printebebe.com with your order number and the item(s) you'd like to return
- Tell us the reason and whether you'd prefer a refund or store credit
- Once approved, we'll email you a prepaid return label and return instructions
- Post your item back within 7 days of approval
Faulty or Incorrect Items
If you believe your item is faulty or you received the wrong item, please contact us at returns@printebebe.com within 30 days of receiving your order. Please include your name, order number, and clear photos of the issue.
We will assess your request in line with Australian Consumer Law and organise a repair, replacement or refund if the item is confirmed to be faulty. Claims made outside this timeframe may not be accepted.